OAN’s Shawntel Smith-Hill
3:18 PM – Monday, July 24, 2023
Consistent complaints regarding lengthy wait times at North Carolina Department of Motor Vehicle (DMV) offices are spurring a campaign for the installation of self-service kiosks in grocery stores.
Summer is said to be the busiest season for the DMV, with an influx of local residents coming in and out at any given time. With fewer state employees and appointment time availability, North Carolina DMV’s are now seeing people flood into offices to take care of matters that can be completed more easily online or at a kiosk.
“I came last week to gauge how long it was going to be. It was a pretty long line, but I couldn’t get (an) appointment until October,” said resident Steven Hargrove.
Wayne Goodwin, North Carolina’s DMV Commissioner, announced that, “We’re launching later this year the first of our kiosks… And that will mean folks won’t have to come physically to the DMV.”
Goodwin discussed how the DMV’s new kiosks could make agency duties much more straightforward and user-friendly for people by making them available in a variety of grocery shops, providing citizens a larger window of time to access services.
“They go to the grocery store and order their DMV service, their renewals or whatever it may be, while they’re shopping for groceries,” Goodwin said. “Whatever service, most services that you can do, other than taking your photo, you’ll be able to do at this kiosk, and it will scan your documents, and you’ll be able to answer questions and you’ll get a temporary certificate just like you would if you were physically at the DMV.”
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