OAN Staff James Meyers
9:02 AM – Tuesday, July 23, 2024
Delta canceled another 400 flights on Tuesday as it continues to falter from the wake of the global CrowdStrike-Microsoft IT outage that has continued for the fifth consecutive day.
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The airline also saw more than 300 flights delayed on Tuesday as well.
In a statement sent to CBS News on Tuesday, the Transportation Department said it “is investigating Delta Air Lines following continued widespread flight disruptions and reports of concerning customer service failures.”
“We have made clear to Delta that they must take care of their passengers and honor their customer service commitments,” Department of Transportation (DOT) Secretary Pete Buttigieg said in a statement. “This is not just the right thing to do, it’s the law, and our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta’s passengers are upheld.”
Delta has been affected more by the global IT outage compared to other major airlines, who have since resumed normal operations.
Additionally, Delta said on their website that over half of its IT systems worldwide rely on Microsoft Windows.
Friday’s CrowdStrike error, it said, “required Delta’s IT teams to manually repair and reboot each of the affected systems, with additional time then needed for applications to synchronize and start communicating with each other.”
“One of Delta’s most critical systems — which ensures all flights have a full crew in the right place at the right time — is deeply complex and is requiring the most time and manual support to synchronize,” it said.
Since the outage began on Friday morning, Delta has canceled more than 5,500 flights since the outage started early Friday morning, including over 700 flights on Monday, according to aviation-data provider Cirium.
United Airlines was the next worst performer among airlines, canceling almost 1,500 flights. United also canceled an additional 40 flights on Tuesday morning.
Delta’s CEO Ed Bastian stated that the company is working around the clock to resolve the major issue.
“Today will be a better day than yesterday and hopefully Tuesday and Wednesday will be that much better again,” he said.
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