OAN Staff Abril Elfi
4:57 PM – Wednesday, October 2, 2024
Bank of America experienced a widespread outage that left thousands of customers unable to access their bank account, among other complications, with some bank accounts showing a zero-dollar balance in funds.
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On Wednesday, at approximately 12:45 p.m, a vast number of reported issues from Bank of America customers increased on “Downdetector,” a website that collects outage data.
Many customers of the bank complained that they were unable to view their account balances, while other anxious customers who were able to access their accounts reported that the account no longer displayed any amount of money, but rather, showed a balance of $0.
“Yep, signed in and said balances are not available and where they should be,” one NBCLA Facebook user said. “Hope they get it resolved. People that need money, I feel sorry for them.”
“My credit card balance is there but my checking and savings balances are zero,” said another.
In a statement to CNN, Bank of America acknowledged that “some clients are experiencing an issue accessing their accounts and balance information today.”
By 1 p.m., outage reports dropped to about 3,300, according to DownDetector, and Bank of America announced that the issue has been “largely solved,” a somewhat vague message that still left customers worried about the future of their funds, whether this could happen again, and if they should look for a new bank.
“These issues are being addressed and have largely been resolved,” Bank of America said. “We apologize for any inconvenience.”
Bank of America has not specified what caused the problem initially. However, they did admit that it is unclear when all systems will be fully back to normal.
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